Skills & Competencies for Sales Support Representative I

Sales Support Representative I job profile

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JOB SUMMARY for Sales Support Representative I

Provides administrative and logistical support to the sales team.

JOB RESPONSIBILITIES for Sales Support Representative I

Duties may include order processing/entry, record keeping, response to customer inquiries and RFP. Generates reports on sales targets, activity, and other related metrics. Coordinates customer and prospect meetings and events. Prepares presentation materials and exhibits. Trains and supports the sales team on systems, processes, and procedures.

Sales Support Representative I SALARY RANGE

BASE 50%
$63,104
TOTAL 50%
$65,645
Job Level
P01
Job Code
SM15000422
Education/Degree
Bachelor's Degree
Reports To
Supervisor or Team Leader

Sales Support Representative I Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Sales Support Representative I skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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10 general skills or competencies (Job family competencies) for Sales Support Representative I

1 Job Family Competencies – Prospecting
Proficiency Level -1
Skill definition-Identifying potential customers for products and services and converting them to revenue-generating customers.
Level 1 Behaviors
(General Familiarity)
Lists the ways of drafting sales prospecting email that attracts more leads.
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Level 2 Behaviors
(Light Experience)
Performs all follow-up to support prospecting efforts and ongoing primary lead generation activities.
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Level 3 Behaviors
(Moderate Experience)
Utilizes tools to develop targeted prospecting efforts that produce qualified leads.
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Level 4 Behaviors
(Extensive Experience)
Provides overall feedback for all upcoming prospecting initiatives.
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Level 5 Behaviors
(Mastery)
Leads the overall implementation of a strategic prospecting plan.
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2 Job Family Competencies – Sales Function
Proficiency Level -2
Skill definition-Performing sales activities, plans, and strategies to secure the growth of the business.
Level 1 Behaviors
(General Familiarity)
Lists significant responsibilities and activities in a sales function.
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Level 2 Behaviors
(Light Experience)
Works with the sales team to actively participate in the pre-sales function.
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Level 3 Behaviors
(Moderate Experience)
Presents various controls and resolutions for the overall sales function problems.
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Level 4 Behaviors
(Extensive Experience)
Provides consultation to management to assist in measuring the overall direction and performance of the sales function.
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Level 5 Behaviors
(Mastery)
Establishes best practices and efficient processes in the overall sales function.
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3 Sales Support Representative I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Sales Support Representative I
Proficiency Level - 4
5 Competency for - Sales Support Representative I
Proficiency Level - 5

9 soft skills or competencies (core competencies) for Sales Support Representative I

1 Core Competencies – Products And Services
Proficiency Level -2
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Illustrates how customers use our business's products and services.
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Level 2 Behaviors
(Light Experience)
Uses precise and appropriate terminology to explain the characteristics of the P/S.
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Level 3 Behaviors
(Moderate Experience)
Obtains information regarding the commonalities of diverse products and services within our business.
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Level 4 Behaviors
(Extensive Experience)
Proposes solutions to colleagues regarding implementation and operation-related considerations.
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Level 5 Behaviors
(Mastery)
Provides a full range of consulting for the product and service production team.
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2 Core Competencies – Meeting Management
Proficiency Level -2
Skill definition-The practice of planning, organizing, conducting and participating in well-structured meetings for effectiveness and productivity.
Level 1 Behaviors
(General Familiarity)
Shows the importance of meeting planning and preparation.
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Level 2 Behaviors
(Light Experience)
Records and distributes meeting minutes to appropriate staff and management.
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Level 3 Behaviors
(Moderate Experience)
Summarizes meeting outcomes and open issues to seek and verify common ground.
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Level 4 Behaviors
(Extensive Experience)
Mentors others on the implementation of meeting management SOP to improve productivity.
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Level 5 Behaviors
(Mastery)
Sponsors timely and effective meetings on high-impact, critical issues among all levels within our business.
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3 Sales Support Representative I - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Sales Support Representative I
Proficiency Level - 4
5 Competency for - Sales Support Representative I
Proficiency Level - 5

Summary of Sales Support Representative I skills and competencies

There are 0 hard skills for Sales Support Representative I.
10 general skills for Sales Support Representative I, Prospecting, Sales Function, Sales Operations, etc.
9 soft skills for Sales Support Representative I, Products And Services, Meeting Management, Self-Motivation, etc.
While the list totals 19 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Sales Support Representative I, he or she needs to be proficient in Products And Services, be proficient in Meeting Management, and be proficient in Self-Motivation.

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